Customer Service / Inside Sales

Full-time position

About

McGuire is a family-owned business that believes innovation can come from anyone. Most of our managers and directors started in entry-level driver or warehouse positions. We are invested in developing our team for the long term and have in-house computer and product training. Want to build your career in an atmosphere of quality and innovation? Join our family at McGuire.

Position Summary

McGuire Bearing is looking to hire a Customer Service Representative for our Boise branch that will be responsible for thoroughly processing customer requests and orders by telephone, fax, email, or over the counter in a courteous and professional manner. CSRs must be aware of profitability and branch performances as well as purchasing local buyout items.

A successful candidate will be positive, friendly, level-headed, and take initiative to help our customers get what they need. They will also act in a manner consistent with McGuire Bearing Company’s mission and vision statements and guiding principles. 

This is a full-time position. Hours are generally 8am-5pm, Monday through Friday, but occasional overtime may be needed to meet customer needs. We have an excellent benefits package, including medical and dental insurance, 401(k) contributions and matching, & yearly profit sharing.

Responsibilities

General Employee Responsibilities:

  • Perform your job responsibilities consistent with McGuire Bearing Company’s mission and vision statements and guiding principles.
  • Each employees’ job description is not all-encompassing. Every employee is expected to perform any task as directed by their manager or supervisor.
  • Every employee is expected to comply with all company rules including the Employee Handbook, Safety Policy, and Quality Manual.
  • Every employee will be assigned regular working hours. However, each employee will be expected to be flexible and work overtime with little or no notice to meet customer requirements.
  • Employees are not allowed to operate any vehicles, forklifts, or shop equipment unless authorized to do so.
  • Maintain a high level of cooperation between all external and internal customers.

Customer Service / Inside Sales Responsibilities:

  • Promptly answer/return phone calls and assist counter customers in an expedient and courteous manner.
  • Process orders thoroughly and accurately including complete and understandable instructions on all aspects of each order. 
  • Provide appropriate design assistance to meet customer special needs.
  • Keep up to date on new products, vendor updates, etc. & be aware of alternative sources.
  • Receive returned merchandise from customers and write up an RGA within 24 hours.
  • Coordinate efforts with all appropriate departments and personnel to ensure customer satisfaction.

Location & Commitments

  • 1053 W. Amity Rd., Boise, ID 83705
  • This is a Full-time position.
  • Hours are generally 8am-5pm, Monday through Friday.

Qualifications

  • Preferred – Previous power transmission and/or sales experience.
  • Preferred – Mechanical and/or electrical aptitude.
  • High school diploma or equivalent.
  • Proficient with computers.
  • Good organizational and basic math skills.
  • Must be a quick learner and able to prioritize, multi-task, stay calm and collected under pressure.
  • Must be friendly, empathetic, and able to work with a wide variety of people and personalities.

Benefits

  • Medical and dental insurance.
  • 401(k) contributions and matching.
  • Yearly profit sharing.